We’re here to help with Train TRACK. Email support@gettraintrack.com.
Train TRACK is operated by Withamedia LLC.
For help, include your device model, operating-system version, Train TRACK version, what you were trying to do, and any error message. Avoid sending passwords, payment information, or unnecessary personal location details. Share a redacted screenshot if useful.
Crossings and reports
Use Map to view available crossing information. Choose a crossing and use Follow / update crossing or the report controls. Reports must be made while safely stopped and within approximately one-quarter mile of the crossing, with location permission enabled. Do not travel onto railroad property to make a report.
My Crossings keeps followed crossings together. Sign in to save follows to your account. Commutes, under Account, provides optional trip and alternate-crossing context. Offline or last-known information is not a live confirmation. Reports can be missing or wrong; always obey the actual crossing signs, lights, and gates.
Account and sign-in
Tap the FREE or PLUS plan control near the top of the main screen to open Account. The iOS sign-in screen offers Sign in with Apple and Continue with Google. Android offers Continue with Google. Use the same provider/account on each device. An Apple private relay email may look different from your usual address.
Plus and purchases
Open Account → Explore Plus (or View Plus plan). U.S. plans are $1.99/month and $19.99/year, with no free trial. Plus provides proactive blockage alerts for followed crossings, no display ads on Map/Home or My Crossings, and one free Eggs-Press bonus egg per run without video. Scenery billboards remain.
For an existing purchase, use Restore Purchases in the Plus screen with the Apple Account that purchased and the associated Train TRACK account. To manage renewal, choose Manage Apple Subscription or open Apple subscription settings. Deleting the app or your Train TRACK account does not cancel an Apple subscription.
For a Google Play purchase on Android, use Restore Purchases with the Google Play account and Train TRACK account used for that purchase. Choose Manage Google Play Subscription or open Google Play subscription settings to manage renewal. Deleting the app or your Train TRACK account does not cancel or transfer the subscription. If the original Train TRACK account was deleted or is unavailable, contact support for ownership review rather than purchasing again. Never send purchase tokens, passwords, or payment-card details in a support message.
Notifications
Enable Train TRACK notifications in your device settings and use the relevant app preferences. Free accounts can choose one followed crossing for proactive blockage alerts. Plus supports all eligible alert-enabled followed crossings. Alerts require notification permission and the relevant crossing alerts enabled. Report updates use their own preference. Duplicate reports of the same blockage are grouped; repeated reports do not necessarily produce another alert. Delivery is not guaranteed.
Eggs-Press and sponsors
Play only when safely stopped. Free users can choose an available local sponsor video for an extra egg after successful completion. Plus receives one free bonus egg per run without video. Ads are local; there is no Google rewarded-video fallback. To report or hide an inappropriate leaderboard name, press and hold that name.
Report content or contact support
In current releases, display ads and optional sponsor videos provide Report this ad and Why this ad?. Reporting or opening information during a sponsor video ends that viewing attempt without an extra egg. Scenery billboards are deliberately not tappable: use Account → Help → Report a recent ad to identify a recently shown billboard or other ad. Choose the fixed reason that best describes your concern. Repeated reports are combined; an owner reviews complaints before taking action.
For inaccurate crossing activity or other concerns, use Account → Help → Contact support, or email support@gettraintrack.com. Do not use Clear as an abuse flag: only report Clear if you can actually confirm the crossing is clear from nearby. A support complaint does not change crossing status automatically.
Account deletion and privacy
Use Account → Delete account in Train TRACK, or Account → Delete account in the advertiser portal. Read account deletion information, the Privacy Policy, and Terms of Use. Business records remain under system custody after advertiser login deletion. Administrators must transfer their role first.
For advertising inquiries, email ads@gettraintrack.com. This service is not an emergency contact channel.